• Keep your clients safe while they work from home

    teletrabajo seguro

Telecommuting Safety with SolarWinds RMM

63% of organizations have seen an increase in the number of attempted cyberattacks since the initial COVID-19 quarantine and related work-from-home period started.

Remote access risk factors:

What challenges do IT professionals face?

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Devices are not protected by the corporate firewall/UTM.

router domestivo protegido

Basic home routers are the gateway to the internet.

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Employees often use personal equipment for work.

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Home networks include family (shared) computers.

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Work files are accessed via VPN.

The impact of this change

Risks and challenges

  • User devices are at risk of infection or data theft

    • Malicious emails or websites.
    • Unpatched software.

  • Other devices on the network create risk

    • IoT devices can be unsecure.
    • Other computers may not remain current with patch updates and AV definitions.

  • Home Wi-Fi is an uncertain environment

    • Security level concerns (secure passwords, admin access to router, etc.).

  • Can’t filter home email

    • Caution end users against checking home email on company devices.

  • Lack of visibility into home environment

    • Think about installing monitoring agents on home devices.

  • Users may not consider security risks at home

    • Consider stepping up monitoring for malware.

  • Users tend to save more documents locally

    • Data is at risk without a cloud-based backup.

How we respond:

Protect the core layers

  • Priority: endpoint protection

  • Patch management

  • Patch management

The minimum viable security plan

  • Endpoint protection

    Ensure it is installed and up-to-date on all end user devices.

  • Patch management

    Ensure the work system is up to date (either advise on patching or use agent to patch system)

  • Mail protection

    Enable spam filtering to help prevent malicious emails from making it to the user.

Additional items to consider

  • Web protection

    Prevent a click from becoming an infection.

  • Password management

    Encourage secure use of unique, complex passwords.

  • Backup

    Protect the data used locally on an end-user’s system.

Deploy these features easily
with SolarWinds® RMM

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